The Products supplied by the Seller benefit from:
– the legal warranty of conformity, for defective, damaged Products or those not corresponding to the order.
– the legal warranty against hidden defects arising from a material, design or manufacturing defect affecting the Products delivered and making them unfit for use.
Provisions relating to legal warrantys:
Article L217-1 to L217-17 of the Consumer Code.
The Seller is required to deliver goods that comply with the contract.
The Seller is liable for any lack of conformity existing at the time of delivery of the goods, i.e. at the time when the Customer takes physical possession of the goods, which appear within a period of two years from this date.
Any lack of conformity which appears within twenty-four months of delivery of the goods shall, unless proven otherwise, be presumed to have existed at the time of delivery, unless this presumption is incompatible with the nature of the goods or the defect claimed.
The property complies with the contract if it meets the following criteria in particular:
– It corresponds to the description, type, quantity and quality, in particular with regard to functionality, compatibility, interoperability, or any other characteristic provided for in the contract;
– It is suitable for any special use sought by the consumer, brought to the attention of the seller at the latest at the time of conclusion of the contract and which the latter has accepted;
– It is delivered with all accessories and installation instructions, to be provided in accordance with the contract.
In addition to the contract compliance criteria, the property is compliant if it meets the following criteria:
– It is suitable for the use normally expected of a good of the same type, taking into account, where appropriate, any provisions of European Union and national law and all technical standards or, in the absence of such technical standards, specific codes of conduct applicable to the sector concerned;
– It has the qualities that the seller presented to the consumer in the form of a sample or model, before the conclusion of the contract;
– It corresponds to the quantity, quality and other characteristics, including durability, functionality, compatibility and safety, that the consumer can legitimately expect for goods of the same type, having regard to the nature of the goods as well as to public statements made by the seller, by any person upstream in the chain of transactions, or by a person acting on their behalf, including in advertising or on labeling.
In the event of a lack of conformity, the consumer has the right to have the goods brought into conformity by repair or replacement or, failing that, to a reduction in the price or termination of the contract.
The consumer requests that the seller bring the goods into conformity, choosing between repair and replacement. To this end, the consumer makes the goods available to the seller.
The goods shall be brought into conformity within a reasonable period of time which must not exceed thirty days following the consumer’s request and without major inconvenience to the consumer, taking into account the nature of the goods and the use sought by the consumer.
The repair or replacement of the non-conforming good includes, where applicable, the removal and recovery of this good and the installation of the repaired good or the replacement good by the seller.
The compliance of the goods takes place at no cost to the consumer.
Any item repaired under the legal warranty of conformity benefits from a six-month extension of this warranty.
A full or partial refund of the item must be offered if it is not possible to repair or replace the item.
The seller reimburses these sums using the same means of payment as that used by the consumer when concluding the contract, unless expressly agreed by the latter and in any event without additional costs.
The Seller shall not be held liable in the following cases:
– non-compliance with the legislation of the country in which the Products are delivered, which it is the Customer’s responsibility to check;
– in the event of misuse, negligence or lack of maintenance on the part of the Customer, accident or force majeure.
In summary: You have a legal warranty of 2 years, i.e. 24 months from the date of receipt of your Product, covering any lack of conformity (your module does not work or no longer works as it should). Returns for repair or replacement will be at the Seller’s expense (we will send you a return slip). Your Product(s) will be replaced or repaired free of charge within a maximum of 30 days.
If no replacement or repair is possible, we will offer you a full or partial refund (depending on the condition of your Product). This refund will be made to the payment method used during purchase, unless you agree otherwise.
For any return concerning a Product under warranty, please contact us using the contact details provided in Article 1 of the GTCs.
Articles 1641 to 1648 of the Civil Code.
The seller is bound by the guarantee for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer would not have acquired it, or would have paid a lower price for it, if he had known of them.
The buyer has the choice of returning the item and having the price refunded, or keeping the item and having part of the price refunded.
The action resulting from latent defects must be brought by the purchaser within two years of the discovery of the defect.
